A lot of persons who begin using their very first hosting account, or switch companies, frequently have questions in regard to how certain procedures are executed or come across difficulties when setting up different things like emails, website settings, etc. That is the reason why, some hosting companies have compiled documentation with popular questions and issues in order to help their customers get information swiftly and easily. Consequently, the support engineers can concentrate on real problems that certain customers may be experiencing, because the solution for the smaller things will be available on the web and clients will be able to handle them without having to touch base with the tech support team. Having detailed documentation is rather important, especially for new customers with no practical experience at all, because the web hosting service entails an immense number of features and many individuals can become bewildered about what action to take. A good knowledge base can both help you complete the tasks that you need and become aware of how the hosting service works as a whole.
Extensive Online Documentation in Shared Hosting
If you’ve purchased your first shared hosting account through our company or have transferred your website over to us, you’ll grow used to our platform and our created-developed Hepsia hosting Control Panel very quickly due to the fact that we have compiled a substantial online knowledge base where you can find all the info that you will ever need – both general info regarding the hosting service as a whole and more concrete info about the different functions that you can make use of and the complications that you can bump into. The articles are located in 2 places. The full article list is accessible through the Control Panel’s Help section. You can read relevant articles about the different functions in every section of the Control Panel too. You can become aware of how to do pretty much everything, from creating an .htaccess config file to managing an electronic mailing list, and all the articles feature detailed guidelines, so you will never become disorientated due to an ambiguous text. Naturally, in case you bump into a more specific problem and you do not find an adequate solution in our knowledge base, you can get in touch with our customer service staff representatives 24/7.
Extensive Online Documentation in Semi-dedicated Servers
Our Linux semi-dedicated servers include extensive online help documentation where you will see information on all the functions that our in-house developed Hepsia hosting Control Panel comes with, together with solutions to various questions and difficulties that you might face. All user manuals feature detailed descriptions, which means that you won’t have to worry about omitting something if you wish to export a database, for instance. The troubleshooting articles encompass different likely reasons for certain problems and the solution for each and every one of them, so if you are not able to send email messages even though you have the right SMTP server settings, for example, you can quickly discover what the reason for this might be and repair the problem with a few clicks in your mail client. As the Hepsia Control Panel has quite a few features, you will be able to find relevant articles in each of its sections. In case you would rather examine all help articles, you can use the Help menu, which is located in the upper right corner of the screen.