There are several ways to get in touch with the hosting company whose services you are using, but the one that you’ll always find irrespective of which company you select is a ticketing system. This is the least complicated correspondence channel for a variety of reasons. In case no help desk staff representative is available at the moment and they are all busy, a telephone call may not be answered, but a ticket will always be received. Additionally, you can copy ‘n’ paste extensive pieces of information without worrying about printing errors, and if a certain issue needs more time to be sorted out or a number of responses have to be exchanged, all the information will be in the exact same place, so either party can always see the comments written by the other one. The drawback of using tickets to get in touch with your hosting provider is that they are often separate from the web hosting platform, which means that if you have to supply info or to adhere to guidelines, you will need to use no less than two different admin dashboards and this number could grow if you desire to administer a couple of domains. Additionally, a lot of web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting around for a reply.
Integrated Ticketing System in Shared Hosting
In stark contrast with what you may find with numerous other hosting providers, the support ticket system that we are using with our Linux shared service is an essential part of the Hepsia Control Panel, which is included with all web hosting accounts. You won’t need to memorize several sign-on names and passwords, since you’ll be able to manage your tickets and the hosting account itself in a single location. So, if you have a query or confront a predicament, you can touch base with our support engineers instantaneously. Our ticketing system includes a clever search mechanism. This means that even if you have posted many tickets through the years, you will be able to track down the one that you need in no time. Besides, you can see knowledge base guidelines for dealing with commonly faced challenges.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it’s far more convenient to manage everything from a single place, which is why we’ve integrated a trouble ticket system into the in-house developed Hepsia hosting Control Panel, which is offered with each and every semi-dedicated server plan. This will enable you to handle the correspondence with our customer support staff together with your website files, which goes to say that you won’t have to memorize one more log-in name for a different admin console. You will be able to post a new ticket or to check the status of an old one with no more than a few clicks of the mouse whilst you are browsing the content hosted in your semi-dedicated account. Additionally, you can look through older tickets using an intelligent search option or check applicable knowledgebase articles with solutions to commonly encountered difficulties. The built-in ticketing system is monitored 24-7-365 with the maximum response time being just 1 hour, so there will always be someone to assist you.