There are several ways to get in touch with the hosting company whose services you are using, but the one that you’ll always find irrespective of which company you select is a ticketing system. This is the least complicated correspondence channel for a variety of reasons. In case no help desk staff representative is available at the moment and they are all busy, a telephone call may not be answered, but a ticket will always be received. Additionally, you can copy ‘n’ paste extensive pieces of information without worrying about printing errors, and if a certain issue needs more time to be sorted out or a number of responses have to be exchanged, all the information will be in the exact same place, so either party can always see the comments written by the other one. The drawback of using tickets to get in touch with your hosting provider is that they are often separate from the web hosting platform, which means that if you have to supply info or to adhere to guidelines, you will need to use no less than two different admin dashboards and this number could grow if you desire to administer a couple of domains. Additionally, a lot of web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting around for a reply.