A live chat is one of the methods of communication provided by some hosting providers as a part of their support services. Determined by the company, the chat can be used for billing, pre-sales and/or technical assistance. This method of contact is faster in comparison to a support ticket and it will make it less likely to misunderstand or misspell anything in comparison to a call with an agent. Furthermore, if the issue that you experience needs some time to be investigated and resolved, you'll be able to do something different meanwhile instead of just waiting, as you would have to do if you call. You can also employ a live chat assistance service totally free as long as you have Internet access even when your hosting supplier is situated in a different country and they don't have a local phone number that you can call.
Live Chat Support in Shared Hosting
We provide a live chat assistance service for all Linux shared service that we offer and we are able to assist you with almost everything live. In case you don't have an account with our company yet, we will provide you with more details about the packages to help you to select the most suitable package. If you are an active customer, we are able to assist you with any general or billing matter and even with lots of common technical troubles, for instance an e-mail address installation in a desktop email client. If you can't call us for some reason or you are in a country where we do not have a local telephone number, our live chat will be the best way to contact us. Needless to say, some matters require extra time to examine and test, which means that you'll need to open a ticket to our technicians, but nonetheless, we will save your time and help you with a number of troubles on the chat.
Live Chat Support in Semi-dedicated Servers
We provide live chat support as part of our services, therefore when you have any kind of questions concerning our Linux semi-dedicated servers, you will be able to talk with our customer care team anytime regardless of whether you have already acquired your account or not. In general, the chat service is for pre-sales, billing and common questions and difficulties, but we are able to assist you with a lot of tech questions too. We can help you choose the ideal package for your websites in case you don't have an account yet, we can answer any kind of billing questions or issues you may have or we can assist you with installing your new email address on your computer or smart phone - all this will be done quickly as our live chat service is online all the time, every single day. Any time you require assistance, you'll be able to speak to an agent and save a lot of time.