If you ever face a problem with your website and are unable to resolve it, ask the hosting company’s technical support team to help you bring the site back online. A timely resolution would be the most favorable scenario, but a lot of companies respond within 24 hours or even more, all the more so if you’re working with a hosting reseller. Even if the problem can be sorted out easily, your site may not function properly or it may not be accessible at all for a long period of time, so you may lose potential clients because it’s rather unlikely that anybody will be happy to return to a site that’s out of order. Thus, you need to make sure not only that you can touch base with your hosting company, but also that they can reply and assist you in a timely manner. If a web application update does not proceed as planned or if you delete something by accident, for example, the website should be restored quickly in order to avoid elongated downtime.
One-Hour Response Guarantee in Shared Hosting
Our Linux shared service offer a 60-minute reply time guarantee, so regardless of what enquiry or complication you may have, we’ll always be there to help you out. Actually, it rarely takes more than 30 minutes to get an issue sorted out or a query answered, and this is valid for both technical and pre-sales matters. Our tech support staff reps are available 24-7, even on holidays and weekends, which suggests that you will get timely assistance at any time. We know just how costly time can be, so by the time we respond to your support ticket or e-mail, we’ll have enquired into the matter and, if we haven’t sorted it out, we’ll provide you with more info on what you have to do on your end – when the situation demands it. With our support service, you can rest assured that there will be somebody to assist you immediately, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a ticket through your web hosting Control Panel or send an email connected to your semi-dedicated server, you’ll obtain a response within only 1 hour. You can get in touch with us at all times in regard to technical, general or billing matters and given the fact that we’re available to you 24/7/365, you’ll invariably receive assistance right on time. Based on the specific question or issue, we’ll provide you with more information, sort out the complication if it’s been caused by something that is within our reach or instruct you on what to do on your end if you need to update a certain setting for an application that we cannot access. You can just forget about waiting for a day for every answer. The fact is, in most cases we answer tickets and emails within no more than 20 to 25 minutes.