You will find a lot of shared hosting companies available, yet the majority of them are resellers that have minimal resources, particularly when it comes to support. One way to distinguish them is the option to get in touch with the company by phone. The type of support that you'll have via this particular method of communication will vary based on the provider - a few of them provide you with experienced telephone support, various others offer common and customer support only since some issues are more time-consuming and it's far easier to be resolved via a ticket, especially when the situation needs to be escalated. Nonetheless, it's good to know that you can always contact your website hosting supplier since there're countless small issues that can be taken care of effectively and timely through a telephone call, not mentioning that you will be able to get additional information for the services even before you become a client.
Phone Support in Shared Hosting
Our shared hosting packages offer phone support fourteen hrs per day even on official holidays, which means that if you do not have an account yet, you're able to give us a call and find out more about our solutions or whether we will meet the system requirements for your sites. For your benefit, we have local phone lines in the United States of America, the United Kingdom and Australia, so you are able to contact the telephone number which is nearer to you. In case you're an existing customer, we can assist you in a timely manner with any kind of general and billing matters and with a number of technical matters in order to save you time and efforts - we acknowledge the fact that often it's more convenient to talk with a live person and get things done immediately. Certainly, some situations cannot be resolved over the phone, so if this is the case you'll be able to employ our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server packages that we offer feature live phone support for 14 hours every day. In case you wonder which package will be suitable for your sites, you'd like to find out more about the package's features or you're looking for any other type of info on our solutions, you have the option to call any of the local phone numbers which we have in the United States of America, the UK and Australia and our customer support representatives will help you. If you currently own an account, you will be able to contact us about sales and general matters, although we are often able to help with a large number of tech issues as well. For strictly tech issues you'll need to employ our integrated ticketing system where the conversation between you and our technical support team will be in 1 place, which is the best option if the trouble requires additional time to be solved or it needs to be escalated to our sysadmins.