Being able to contact your shared hosting provider if you have any sort of questions or encounter any troubles is quite important and how quickly they'll respond and take action can be crucial, particularly if your website is business-oriented, as more downtime can often mean losing prospective customers. The support solutions are also a quick way to recognize genuine suppliers from resellers. The latter typically answer just to emails or support tickets and you will have to wait for a day or even more to get a reply. If the issue requires a couple of replies, you will end up losing a few days in order to have a problem fixed. With an authentic and trustworthy web hosting supplier, you should be able to contact the support team at any time and receive a prompt reply no matter what the problem or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Shared Hosting
We supply 24/7 customer, billing and tech support for our Linux shared service
. Even if you aren't our client yet and you have questions, we can give you a hand without delay and give you the needed information, in order to give you the choice to make the best decision when you acquire a new hosting account. We are available at any time, including holidays and weekends, and we provide numerous ways of communication to contact us - phone, live chat, emails and support tickets. To make things easier for you, we now have a couple of telephone numbers worldwide, so you can call the one which is closer to you. The maximum response time for the email messages and the tickets is 1 hour. The actual response time is no more than 15-20 min, which means that you can forget about waiting for days and nights to get support for any kind of task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you choose, you're able to reap the benefits of our 24/7 support services even on official holidays. All your web sites will be available all the time and so will we. With quite a few communication options, you will be able to choose the optimal method to get in touch with us and find out about our solutions in case you don't have an account yet, or request support if you are already one of our customers. You can give us a call, start a chat with a live representative, send an e-mail message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options come with a one-hour answer time warranty, although it hardly ever takes over 20 mins to get assistance irrespective of the nature of the trouble. Using our customer and technical support services, we'll be available for you anytime you need us, not several days afterwards.
24/7 Customer Support in VPS Servers
If you have a Virtual Private Server from our company, you'll be able to contact us 24/7 for any kind of server-related issue or forvarious issues or questions with regard to the pre-installed software your server is equipped with. If you haven't bought a VPS server
package yet, you are able to learn more details about our services by giving us a telephone call or by using our live chat service. For more technical problems, you are able to send an e-mail or open a ticket through your billing Control Panel and you'll get support within less than 1 hour regardless of the time of the day, even on holidays and weekends. The typical response time normally does not exceed 30 minutes. In case you're looking for assistance for third-party software, you can take advantage of the Managed Services upgrade which you can add to every single VPS package and our administrators can help you with any set up or troubleshooting problem you could have experienced.
24/7 Customer Support in Dedicated Servers
With a 1 hour max answer time warranty, you will enjoy prompt support when you purchase a dedicated server
from our company. Our customer and tech support teams are available 24/7/365, so if you open a support ticket from your billing account or you send an email message related to any kind of problem with the server or the pre-installed software on it at any time of the day, you'll receive a response within the hour, even during holidays. Our ticketing system is the more suitable option in case the matter in question needs longer time to be solved or in case it has to be forwarded to our admins, as it's a lot easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you can call us or talk to a live agent using our chat service. If you include the Managed Services upgrade to your server plan, our admins will also assist you with third-party software set up and troubleshooting and just like the standard support, this service is available 24/7 as well.