A 99.9% Server Uptime
Our shared hosting system is based on a solid, top–quality hardware architecture and a significantly customized Linux distro. That’s why, no matter what your site is, or how many site visitors you’ve got, or even if there is a DoS attack, our hosting servers will stay up and your sites will remain online.
Our Linux shared service packages offer a 99.9% server uptime guarantee. And no matter which datacenter you select, our guarantee remains unchanged.
A 99.9% Network Uptime
When you build your own cloud hosting system, it is essential that you also set up your own network architecture. That’s the reason why we built a custom–configured internal network in all our datacenter facilities. Based on enterprise–grade Juniper routers and switches, our internal network allows for tremendously fast data transfer rates and is also fully redundant.
As a result, you can enjoy a 99.9% network uptime in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter and in our AU based datacenter, irrespective of which hosting service you’ve picked.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you’re not content with our hosting services, or if you consider them insufficient, or if you decide that you require a Linux VPS servers rather than a cloud hosting account – you will get a refund, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to have full control over your domains even when you delete your account with us.
24/7 Technical Support
We have conscientiously handpicked each single member of our 24x7 support staff so that we can offer you the best possible customer support you can get. Each one of our support engineers has several years of experience working with web hosting accounts behind his back, hence they know what they are doing. Moreover, they are available 24/7/365 – you can get in touch with them at any time and they will reply to you ASAP.
Their average ticket response time is below twenty minutes, whilst with other hosting suppliers you have to wait for days. And we offer you a 1–hour response time guarantee. Regardless of what happens, your questions will be responded to in less than 1 hour.