Client Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Support Ticket Response Guarantee

  • We offer a sixty–minute response time warranty for every support ticket or email that you send to the help desk staff. We’ll speedily respond to all standard questions and forward the case to our server administrators if any additional assistance is needed. If you order our Optional Admin Services package, we’ll execute any of the included tasks at a time that has been discussed with you upfront.

  • Top quality support service
  • A Top–Quality Client Support Service

  • We will be available to you 24/7/365 to reply to any inquiries that you may have related to our Web Control Panel and any of the apps that we have preinstalled for you on the server. If you also need help handling server administration tasks, take a glance at our Optional Admin Services package, which includes data backup disk space, Operating System updates on a weekly basis, server monitoring and rebooting services, plus installation and problem troubleshooting services.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Our Web Control Panel is pre–installed for every dedicated server. Among its functionalities is a very handy integrated knowledge base that will walk you step by step on all the operations that you can carry out. Most instructional articles also video versions that demonstrate all the operations that you can perform in a highly illustrative way. You can find the how–to articles and the video tutorials in the top right corner of each Web Control Panel section.