1 hour ticket response
Prompt assistance is our most important task and that is the reason why we’ve got a team of trained techs who will be happy to offer a swift solution to any question that you could have. Simply submit your trouble ticket from your Web Control Panel and we’ll get back to you within 60 minutes at the latest. Actually, we strive hard and aim for a twenty–minute trouble ticket response time.
A Top–Notch Client Care Service
Our support staff members possess significant experience in the Linux shared service arena and are proficient enough to come up with a fast answer to your problem. If, however, the issue at hand is not within the competency of a customer service technician, the customer support ticket will be forwarded to a programmer or admin for further investigation.
An Intuitive Help Section
To help you get a quick hint on how to use a particular feature, we have incorporated a really user–friendly Help section in the Web Control Panel. You can search through a large collection of web hosting account management articles and website administration articles, take a look at the F.A.Q. library or watch our how–to video tutorials.